Can Your Business Actually Delete Personal Data?
Many organizations assume that deleting a customer record means the data has been deleted. In modern enterprise environments, that assumption can be dangerous. Personal information can be distributed across applications, CRM systems, cloud platforms, analytics tools, support software, backups and third-party processors. When a deletion request arrives, the real challenge is identifying all the places where the relevant information exists. This makes DPDP data deletion an enterprise process, not simply an IT task. Why Data Deletion Needs More Attention The DPDP Act recognizes the right to erasure in applicable circumstances, while also allowing retention where it is necessary for the specified purpose or compliance with applicable law. The practical challenge for businesses is implementing this requirement consistently. A privacy team may have a documented policy, but if the organization cannot identify all relevant systems, downstream processors, or applicable retention exceptions...